2023 Shipping Update

Free Shipping is now via Canada Post Expedited! Orders over $99 will be shipped via Canada Post Expedited at no additional charge. All shipments are processed within 1-3 days and take an additional 1-3 days to ship to their destination in most metropolitan areas. Shipping times to remote destinations will vary.

In a rush? We now offer faster shipping to metropolitan areas! During the checkout you can now select Canada Post Xpresspost or Fedex Express ($6.99 shipping upgrade fee) to receive your package even faster! 

Please note: PO Boxes and remote destinations, as deemed by FedEx, are potentially excluded from our all FedEx shipping programs. At our discretion, we may switch your package to Canada Post Expedited or Xpresspost (only available for packages under 5lb). Orders that have Free Shipping selected at checkout will be shipped via Canada Post Expedited. To check if your postal code exempt from Fedex Shipping, and will ship via Canada Post, please review these two lists. 

Fedex Out Of Delivery Postal Codes

Fedex Remote Destination Postal Codes

Route Shipping Insurance & Visual Tracking

All packages are now insured by Route with no additional charge! Was your package lost, damaged or stolen? File a claim with Route within their claim period - you will be able to choose between a refund or having a new order shipped to you! There are some important deadlines to ensure your claim is successful. 

• Damaged: Within 15 days of when the package was marked delivered
• Lost (domestic): Between 7* and 30 days from the last tracking update
• Lost (international): Between 20* and 30 days from the last tracking update
• Stolen: Between 5* and 15 days of when the package was marked delivered

*Route requires these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered. 

Need to create a claim? Refer to the email sent to you when you placed your order, download the Route app or use this link for New Claims

Covid 19 Shipping Update

Due to the ongoing Covid-19 pandemic, most couriers have temporarily suspended all time guarantees regarding their shipments. Shipment time will vary with each destination, and we are seeing an average of 2-14 days. In some cases shipments are delayed at particular processing centers and shipping times may drastically increase. We are continually re-evaluating our estimated shipping times and are working closely with Canada Post to ensure that we can deliver your package safely and quickly. If your shipment has been delayed beyond the expected delivery date, please wait an additional 72 hours for Canada Post to provide an update. After 72 hours please contact us and we can evaluate the next steps that will need to be taken; however, 99% of all shipment delays are resolved the fastest by waiting for the original shipment. 

Shipping Options

House of Knives offers a number of shipping options. Click to jump ahead:

• Standard shipping
• Free Shipping on orders $99 or over
• Free In-Store Pick Up
• Shipping to the USA
  
• International Shipping
  

Exceptions apply to the above options. Please see below for more information.

Shipping within North America

Our shipping rates are based on order value, shipped Canada Post. Match your order total to your shipping location for an estimated shipping cost:

Your Order Total (before tax)	Western Canada (1-3 Days*)	Eastern Canada (1-5 Days*)	Northern Canada (2-10 Days*)	Continental USA (3-14 Days*)
Below $99	$9.99	$9.99	$9.99	$9.99
$99 and over	FREE †	FREE †	FREE †	FREE †
Pick Up In Store	FREE - See Store Finder	N/A	N/A	N/A

 

† Free Shipping over $99

Free shipping is available on orders valued at $99.00 or over, before applicable taxes, within North America only. Free shipping is not available for orders where coupons or discounts reduce the order total below $99 (before tax).

Exceptions:

• Free Shipping offer may be unavailable to remote destinations, locations outside continental North America, and volumetric considerations.
  
  
• Select items, due to excessive weight and/or size, do not qualify for free shipping and are subject to a fixed shipping surcharge between $14 - $80 depending on where it is being shipped. If a surcharge is applicable within an order $99 or more, the surcharge will be applied on top of the flat rate.

• Free shipping orders will be shipped via Canada Post. If you would like a particular service please make a note in your order details and we will try to accommodate your request.

 

Free In-Store Pick Up

Canadians have the option to pick up your order at any of our locations.

• To get In-Store Pick Up for your online order, you will still need to input a shipping address during checkout (must be within BC or Alberta), and then in the next step, you can select In Store Pick Up as a shipping method.
  
  
• Store Pick Up takes between 2-8 business days to arrive at your preferred store.
  
  
• The store will contact you when the order is ready for you to pick up. To pick up your order, you will need valid ID proving you are the person who made the order. Orders must be picked up within 30 days of arrival at the store, or it will be returned to our warehouse and refunded.
  
  
• *Select items, due to excessive weight and/or size, do not qualify for free pick up in store and are subject to a fixed shipping surcharge of $14.00. If a surcharge is applicable, it will be applied to your order on top of the free in-store pick up shipping rate.

Gift Cards & Certificates

• Physical gift cards (for store use only) do qualify for shipping costs, as we will ship the physical card to you or your recipient. Please contact [email protected] for more details.

Shipping to the USA

Terms & Conditions:

• All USA Orders Must Be Paid With PayPal Or Sezzle.
  
  
• All orders shipped to the USA are exempt from GST and PST - Import taxes and fees may apply and are paid directly to the carrier. Additional Taxes and Duties May Be Charged At Customs

• USA Shipments are all sent with Fedex *Estimated delivery standards are 7-14 business days to the USA. On-time delivery is not guaranteed. Customs delays may occur.
  
  
• All orders going to the USA are final sale. No exceptions, due to border restrictions. If there is something wrong with your order, please contact [email protected].
  
  
• Shipments to Puerto Rico and Hawaii will be charged an additional $25 freight to cover additional shipping costs. 

International Shipping

Currently International Shipping For Online Orders Is On Hold.

Other Information

• House of Knives reserves the right to deny shipment to any freight forwarder. Shipments must be sent directly to their final destination.
• All shipments held at postal offices must be picked up with 7 days. If the order is returned to the House of Knives warehouse due to lack of pickup, all return shipping charges will be deducted from any applicable refund.
• All claims for missing packages must be made within 48 hours after packages are marked delivered. In select cases exceptions can be made up to 7 days if the shipping provider allows it. No exceptions will be made after 7 days.
• If you cancel your order, we will do our best to ensure it does not get shipped out. In the event it is shipped, shipping charges will not be refunded and the order must be returned with our normal return procedure and policies.