Standard Shipping: 5 - 7 Business Days

Store Pick-Up: 2 - 7 Business Days

 

Note: Shipping times to remote areas such as the Yukon, Nunavut, and Northwest Territories is dependent on the delivery standards of Canada Post or your preferred courier.

 

Unfortunately, once you submit your order, it cannot be modified or cancelled. If you are unhappy with your order after your item arrives, you have the option of returning your item to any House of Knives store in person, by Canada Post or by your preferred courier. See our return and exchange policy for further details.

An email will be sent to you once your order has been shipped. If you did not receive an email you can visit www.houseofknives.ca/Track-My-Order to find out the status of your order. 

 

Absolutely! In the check-out process select 'Pick up at Store' and choose your preferred store from any of our 14 convenient locations.

 

Unfortunately, at this time, we are unable to take orders outside of Canada. Please check back as we may be offering this service in the future.

 

You will be notified by email when your order is ready to be picked up at your specified location. To pick up your merchandise at one of our House of Knives store locations, you will need to present a valid piece of picture ID (Driver's License, etc.) and your confirmation of purchase (i.e., a printout of your order confirmation email).

 

If you are picking up an item that was purchased for you as a gift, you will be requested to present picture ID and the ID must match the name listed as the recipient of the gift. Note: Your order will remain at your preferred store location for a maximum of 30 days before getting shipped back to the House of Knives processing centre.

 

Go to 'My Account' and then 'Forget your password?'. Make sure to check your junk mail folder and to save BandEdge@houseofknives.ca to your email list.

 

Log in with your original email and password. Click 'Manage my account' and from there you will be able to change your email address. If this doesn't work, please contact service@houseofknives.ca.

 

Unfortunately, we do not offer this service at this time. Please check back as we may be offering this service in the future.

 

When checking out with your items click on 'Is this item a gift?' box. This will ensure a gift receipt is included with your product when it is sent. If the item is sent to a different shipping address, the product and the gift receipt will be sent to the customer at the shipping address and the original bill will be sent to the billing address.

 

Gift cards cannot be used to purchase products on our House of Knives website at this time and are only valid at stores. Please check back as we may be offering this service in the future.

 

Please contact service@houseofknives.ca or visit a House of Knives store to get your gift card balance.

 

Unfortunately, gift cards are treated like cash and, once lost, are difficult to replace. However, if you have lost your gift card, you can contact us at service@houseofknives.ca and if you can provide us with the transaction number from the original receipt used to purchase the gift card, and if the gift card hasn't been redeemed, we may be able to cancel the missing gift card and issue a new one.

 

Yes! Select 'Ship order' and insert the person's information instead of your own. In the billing information window, please make sure to put in your own information.

If you are not completely satisfied with your purchase, please click for our return and exchange policy.